FAQs

Frequently Asked Questions (FAQs)

Welcome to HELORKA. Below are answers to the most common questions our customers ask.

1. How long does shipping take?

Orders are processed within 1–3 business days.
Estimated delivery times:

  • United States: 5–10 business days
  • International: 7–15 business days

You will receive a tracking number once your order has been shipped.

2. Do you offer free shipping?

Yes, we offer free standard shipping on all orders.

3. What is your return policy?

We accept returns within 30 days of delivery.

  • Free return shipping
  • No restocking fees
  • No final sale items

Items must be unused and in original condition. Please contact us before returning any item.

4. How do I request a return?

To start a return, contact us at mohamedadel5811@gmail.com with:

  • Your order number
  • Your full name
  • The item you want to return
  • Reason for return

Our support team will guide you through the process.

5. When will I receive my refund?

Once we receive and inspect your return, your refund will be processed.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

6. Can I cancel or change my order?

Yes, orders can be canceled or modified before they are processed or shipped.

If your order has already been shipped, you may return it after delivery according to our return policy.

7. What if I entered the wrong shipping address?

Please contact us immediately at mohamedadel5811@gmail.com.

We will try to update your address before the order is shipped. Once shipped, we cannot guarantee changes.

8. What should I do if my item arrives damaged or incorrect?

If your item is damaged, defective, or incorrect:

  • Contact us as soon as possible
  • Provide your order number and photos of the issue

We will review and offer a replacement or refund if applicable.

9. Do you ship internationally?

Yes, we ship worldwide. Delivery times may vary depending on your location.

10. Are there customs fees or taxes?

For international orders, customs duties or import taxes may apply depending on your country. These charges are the responsibility of the customer.

11. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use it to follow your shipment’s progress.

12. How can I contact customer support?

You can reach us anytime using the details below:

HELORKA
📧 Email: mohamedadel5811@gmail.com
📞 Phone: +1 204 663 0790

If you have any other questions, don’t hesitate to contact us. We’re always happy to help!