Billing Terms and Conditions

Billing Terms and Conditions

These Billing Terms and Conditions govern all purchases and payments made on HELORKA (helorka.myshopify.com). By placing an order, you agree to the terms outlined below.

1. Accepted Payment Methods

We accept secure payments through trusted payment providers. Available payment methods may include:

  • Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
  • Other secure payment options available at checkout

All payments are processed through encrypted and secure systems. HELORKA does not store your full payment details.

2. Pricing and Currency

  • All prices are displayed in the applicable currency at checkout
  • Prices are subject to change without prior notice
  • The final price, including any applicable taxes and shipping fees, will be shown before you complete your purchase

3. Order Confirmation

After placing an order, you will receive a confirmation email containing:

  • Your order number
  • Details of the purchased items
  • Billing and shipping information

If you do not receive a confirmation email, please contact us.

4. Payment Authorization

By providing your payment information, you:

  • Confirm that you are authorized to use the selected payment method
  • Authorize us to charge the full amount of your order, including any applicable fees

If a payment is declined or flagged as suspicious, we reserve the right to cancel or hold the order.

5. Taxes

  • Applicable sales taxes may be added at checkout based on your location
  • Customers are responsible for any additional taxes, duties, or fees required by local authorities for international orders

6. Billing Accuracy

You agree to provide current, complete, and accurate billing information. This includes:

  • Full name
  • Billing address
  • Contact details

Failure to provide accurate information may result in delays or cancellation of your order.

7. Fraud Prevention

To protect our customers and business, we may:

  • Review orders for potential fraud
  • Request additional verification if needed
  • Cancel transactions that appear suspicious or unauthorized

8. Refunds

Refunds are processed in accordance with our Return and Refund Policy.

  • Approved refunds will be issued to the original payment method
  • Processing times may vary depending on your payment provider (typically 5–10 business days)

9. Chargebacks

If you initiate a chargeback without contacting us first:

  • We reserve the right to dispute the claim
  • Your account and future orders may be restricted

We encourage you to contact our support team so we can resolve any issues quickly.

10. Contact Information

For any billing-related questions or concerns, please contact us:

HELORKA
Website: helorka.myshopify.com
📧 Email: mohamedadel5811@gmail.com
📞 Phone: +1 204 663 0790
📍 Address: 1774 Wilcox Way, San Jose, California 95125, United States